Privacy Policy

Last updated: October 31, 2026

OTHEX CORP, a Florida corporation at 5645 Coral Ridge Drive, Suite 137, Coral Springs, FL 33076, runs dtaas.com ("we", "us"). This policy explains what we collect when you use it, what we do with it and what you can ask us to do. We don't sell your information, and we don't use it for advertising.

1. What we collect

Account details: your email address. There are no passwords: you sign in with a link we email you.
Header details: the name and fax or phone number you want printed on your pages. If you leave the number blank, we print ours instead, and your name appears followed by "via dtaas.com" (or "via dtaas" for a name over 36 characters).
Your faxes: the files you upload, the fax pages we make from them, the page previews, and the cover page text (recipient name, subject, note). Whatever is in your files, including names and other personal details about you or other people, goes through our systems while we send and store the fax.
Fax records: the number you faxed, the recipient name if you gave one, when, the page count, each dial attempt and its result, and the delivery receipt.
Payments: the amounts, dates and Stripe payment references for your top-ups and refunds, a ledger of your balance, and a record of which version of our terms you agreed to when you paid. Your card details go to Stripe. We never see or store your full card number.
Technical data: your IP address, browser type and the times of requests, in our server and security logs. We use them to keep the service running and to stop abuse.
Messages you send us: emails to help@dtaas.com or our other @dtaas.com addresses, and anything in them.

The people you fax don't have accounts with us. We hold the fax number you gave us for them, any recipient name, subject or note you put on a cover page, and anything about them that is in your files.

2. Why we use it

To send your fax, show you its progress, take payment and give you a receipt.
To run your account, keep your balance right and answer your questions.
To email you about your faxes and account: delivery receipts, sign-in links and account notices, which always go out, and not-delivered and low-balance alerts, which you can turn off in Settings. We don't send marketing email. All our email comes from an @dtaas.com address.
To keep the service safe: stop fraud and junk faxing, enforce our Acceptable Use Policy, and fix problems.
To meet legal, tax and accounting duties.

We don't read your faxes as a routine matter (see the Terms, section 5 for the exceptions).

3. How long we keep it

How long we keep each kind of information
What	How long
Uploaded files, fax pages, previews and cover-page text (subject and note)	Deleted 30 days after the fax ends (delivered, not delivered or canceled). Files and cover text for a fax you never sent are deleted about 24 hours after you last worked on it. For a guest who hasn't confirmed an email yet, it's about 24 hours after the fax was started.
Delivery receipts	For as long as your account is open. A receipt shows the numbers, time, pages, amount charged and a fingerprint of the fax. It doesn't include what the fax said.
Fax records (number, recipient name, time, pages, result)	For as long as your account is open.
Payment and balance records	As long as the law requires us to keep financial records, even after you close your account.
Server and security logs	Up to 90 days.
Records of emails we send you	Deleted after 30 days (90 days for payment-dispute and account-review notices), or when you delete your account.
Emails to support	As long as needed to help you, then up to 3 years.
Backups	We keep backups for at most 30 days. A file or record we delete can stay in a backup until that backup expires, up to 30 days later.

When you delete your account, we delete your account details, faxes and receipts. We keep payment and balance records as the law requires, without the details we don't need. Any credit left on the account is given up when you delete it (see the Refund Policy). A deleted receipt can no longer be verified on our Verify page.

We share only what is needed to run the service:

Stripe takes your card payments and refunds. It has its own privacy policy at stripe.com/privacy. Stripe, your bank and the card networks also see the payment record when a payment is disputed or refunded.
Our fax engine and telephone carriers convert your files and carry the call. They handle the fax pages, the number dialed and the number printed on the header. Faxes travel over the public phone network, which isn't encrypted.
The recipient receives the fax, with your header name and number (or, if you left the number blank, your name followed by "via dtaas.com", or "via dtaas" for a name over 36 characters, and our number) and the date, time and page. Whatever you put in it is theirs to see.
Our web hosting and email providers store our site and send our emails.
Courts, regulators and other authorities when the law requires it, or to protect people, our service or our rights. That includes complaints about junk faxes.
A buyer, if we are sold or merged. They must keep to this policy.

We don't sell or rent your information, and we don't share it for advertising.

5. Cookies

We set only the cookies the service needs to work. They hold no advertising or tracking data.

Cookies dtaas.com sets
Cookie	What it is for	How long it lasts
Sign-in (session) cookie	Keeps you signed in and protects forms from forgery. Set when you sign in or open a sign-in link.	While you're signed in, it lasts until 7 days after you last use dtaas.com, and 30 days after you sign in at the most, even if you close the browser. It ends sooner when you sign out. If you haven't signed in, your browser normally drops it when you close the browser.
Guest draft cookie	Set only if you start a fax as a guest. It remembers your unfinished fax in this browser until you confirm your email. It is not a sign-in and doesn't identify you.	Your browser normally drops it when you close the browser. The draft itself is deleted about 24 hours after you start it, unless you confirm your email first.

We don't use advertising cookies, analytics cookies or third-party trackers on dtaas.com. Stripe's checkout page, which is Stripe's own page, sets its own cookies.

6. Security

We use encrypted connections (HTTPS), keep uploaded files out of the public web folder, and check who is allowed to see each fax and receipt. Sign-in links expire. No system is perfectly secure. If a breach affects your information, we'll tell you as the law requires.

7. Your choices

See and fix your account details and header in Settings.
Delete your whole account in Settings. Any credit left on it is given up.
Ask us for a copy of your information, or to correct or delete it, by emailing privacy@dtaas.com from your account email. We reply within 30 days. We offer these choices to everyone in the United States, whatever state you live in.
Turn off email alerts in Settings. We still send the emails we need to run your account, like receipts, sign-in links and account notices (changes to our terms or this policy, refunds, and anything about your account being paused).
Because we don't track you across sites, there is nothing to opt out of. A "Do Not Track" signal changes nothing here.

8. Children

dtaas.com is for people 18 and over. We don't knowingly collect information from children. If you think a child has given us any, email us and we'll delete it.

9. Where your information lives

We run the service from the United States, and your information is stored and handled here. If you use dtaas.com from elsewhere, you're sending information to the United States.

10. Changes

If we change this policy, we'll post it here with a new "last updated" date. For a material change we'll also email you before it applies.

11. Contact

OTHEX CORP, a Florida corporation
5645 Coral Ridge Drive, Suite 137, Coral Springs, FL 33076
Privacy requests: privacy@dtaas.com
Everything else: help@dtaas.com · Phone: (866) 310-6011

Support is open Monday to Friday, 9 AM to 6 PM Eastern. We reply within one business day.